Shipping & Care
Shipping chocolates to arrive in perfect condition can be challenging but don’t worry, we have been doing it successfully for a long time. Please familiarize yourself with our shipping rates and policies before you order.
Shipping Methods & Timelines
- Ground* - 1 to 5 Business Days
- 2 Day- 2 Business Days
- Overnight - Next Business Day
- Saturday Delivery (Add On Service for Express methods) - Available for an additional fee (location depending) with 2 Day or Overnight shipping (Please call 816-842-1300 if you would like to place an order for Saturday delivery.)
∗ These shipping methods may only be used when the weather allows.
∗∗ Shipping rates are flat costs per address based on chosen and/or available shipping methods. AK and HI shipments incur separate shipping fees.
∗∗∗ Delivery timelines do not take unexpected weather delays into consideration, which may affect ship dates, and arrival dates. We cannot be held responsible for delays due to weather, incorrect address provided to us, or other circumstances beyond our control. We can not ship to P.O. or APO boxes. Re-routing or correcting addresses to packages that have already left our facility will incur a $20 charge to re-ship.
∗∗∗∗ Economy shipping has no guaranteed delivery date. If you choose Economy shipping, please be aware that your package may arrive later than expected.
Order Processing
We try hard to get orders placed before 12 PM CST out same day, and others out as soon as the next business day but occasionally during peak holiday seasons, it might take over 24 hours to get your order shipped. If you place your order by overnight or 2nd day air, those take priority over ground shipments, and we will process those first. If you need your order by a certain date, then please call 816-842-1300, and we will help you with your order.
Shipping over the Weekend
Our shipments are shipped early in the week (Mondays, Tuesdays, and Wednesdays) in order to avoid having the chocolates sit over the weekend in an unconditioned warehouse.
If you are shipping a package to a warm-weather destination that would require it to travel and/or sit over a weekend, your package will be held until the following Monday to ensure minimal time in transit. If the weather permits, we may ship to arrive on a Monday by special request. Orders placed after 12 PM CST on Wednesday that are not Next Day Express method, will be held for shipping out until the following Monday.
Packaging
We take great measures to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate in transit to warmer climates (65 degrees and higher), we use insulated packaging and gel packs to protect the chocolates. It can get very hot in the back of a delivery truck! Our boxes consist of corrugated cardboard and our thickest temperature-control insulation is composed of mineral fiber and plastic that is either recyclable (depending on local facilities) or biodegradable. We strive to use as many recyclable materials in our packaging as possible.
Delivery Times for Businesses & Residences
FEDEX is our shipping vendor and does not deliver to P.O. Boxes or APOs. Deliveries to businesses typically occur between 8 AM and 5 PM and deliveries to residences can typically occur between 9 AM and 7 PM. FEDEX will deliver to residential addresses using Economy shipping on Saturdays, otherwise deliveries occur Monday - Friday.
International Orders
At the current time, we are unable to ship to international destinations.
When Will My Order Arrive?
Track your order here with your FEDEX tracking number(s).
The majority of orders leave our Kansas City facility within 24 hours of processing, subject to inventory availability and delivery destination. In order to ensure the best possible product, orders cannot ship over the weekend most of the time. Thus, standard shipment packages may be held until the following Monday to ensure minimal time in transit.